Enterprise Support Center
Our client had a requirement to provide a "one-stop shop" for all Information Technology support issues. KPCI assisted them with outsourcing the function to a commercial vendor. The site has been operational since 2004 and in 2011 they were able to respond to more than 110,000 requests. The solution provided by KPCI has allowed our client to reduce administrative costs from various help desks across the enterprise, increased customer satisfaction, enabled the collection of enterprise metrics, standardized business processes, and provided significant cost savings. The estimated savings are estimated at more than $18M annually.
Legacy Infrastructure Reduction
Our client had a requirement to reduce its operational IT footprint in the areas of applications, servers, and networks to meet federally mandated reductions. KPCI worked with several third party companies including CACI and Accenture to develop methodologies to identify reduction candidates and intitiate elimination efforts. Results of the 3 year effort were quite significant: applications were reduced by 82% (1842 to 335); servers were reduced by 51% (1436 to 690); and networks were reduced by 44% (121 to 67). The estimated savings were in excess of $15M annually.
Our client had a requirement to consolidate 100+ public websites into a single, centrally hosted, web content management system. KPCI worked with the client to develop a business case analysis and select an appropriate web content management tool - Oracle Universal Content Manager. KPCI worked with a third-party vendor to manage the development of an information architecture and site design that would meet the requirements of the client organization. In addition we assisted with content migration, end user support, and training. The resulting site has allowed the customer to reduce costs through the elimination of web site infrastructure, gain business process improvements by allowing all content managers to efficiently manage their content via the web, and increase the security of the content by having it within a single, secure infrastructure. The estimated savings are estimated at more than $1M annually. Visit the result at www.cnic.navy.mil.
Our client had a requirement to reduce their operational and support costs for current pier connectivity while maintaining network availability and security. Under KPCI management we developed a prototype for wireless piers connectivity that will increase network availability for the Sailors by 50% with an estimated $20M reduction in fiber umbilical and infrastructure costs for the Navy. This project was recognized by the Chief Information Officer of the Department of Defense with an award for IT Excellence.